Managed Services & Service Desk
SysCare IT Solutions, a top provider of managed IT services in Australia, provides a comprehensive selection of managed services and service desk solutions that are tailored to your company’s specific requirements and improve IT operations while guaranteeing smooth and efficient IT performance. We provide complete solutions, ranging from on-site IT support services to remote IT support services, as a leading provider of IT Managed Services. Help Desk Support is provided with a stable ticketing system, a guaranteed SLA response time, and it covers Level 1 through Level 3 help, guaranteeing that each issue is handled by highly skilled professionals.
Managed Services
As a Managed Service Provider, SysCare IT Solutions provides an extensive range of Managed IT Services to improve the security and efficiency of your business operations. We offer domain and DNS management, Windows and software patch management, remote desktop monitoring and management, and complete MS 365 administration. For dependable and safe networking, we also offer Managed On-Premises WiFi, Firewall, and Site-to-Site VPN services. To guarantee that your IT environment is safe, compliant, and in line with your company objectives, we also provide asset management, endpoint protection, disaster recovery and business continuity planning, and IT consultancy. SysCare offers customised solutions to fulfil your requirements, regardless of whether you’re looking for the Nearest Managed IT Services or require a dependable managed service provider.
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Remote Desktop Monitoring & Management
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Domain & DNS Management
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Windows Patch Management for PCs
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Application & Non-Microsoft Software Patch Management for PCs
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MS 365 Tenancy Branding and MS 365 Portal administration
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MS Exchange Portal Administration
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MS Exchange Portal Administration
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MS SharePoint/One Drive Portal Administration
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MS Teams Portal Administration
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AD/Azure AD Administration incl. User Management, File & Folder Security Management
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Managed On-Premises WIFI & Monitoring
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Managed On-Premises Firewall
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Managed Site-To-Site VPN [Per Tunnel]
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Centralise E-Mail Signature Management
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DR and BCP (Cloud Backup to SysCare Private Cloud for Disaster Recovery)
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Software & License Acquisition Management
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Computer Hardware and Accessories Procurement Management
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IT Consultancy Services and Advice
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Endpoint Anti-Virus Protection
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Endpoint Web Filter Protection
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Endpoint DNS Protection
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Mobile Device Management
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Vulnerability Management for PCs
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MS 365 Security & Compliance Management
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IT Asset management
SysCare IT Solutions offers a comprehensive Help Desk Support Service delivered to provide seamless and efficient IT assistance to your business. Our Service Desk is equipped with a robust ticketing system that ensures all IT issues are tracked and resolved promptly, with strict adherence to Guaranteed SLA Response Times. Our Dedicated team of professionals provides expert Remote IT Support Services, covering Level 1 to Level 3 support to address a wide range of technical issues. In SysCare IT Solutions On-site IT support services ensures timely and effective solutions. We priotise your operational efficiency, offering a proactive and reliable IT Service desk that keeps your business running smoothly.
Help Desk or Service Desk
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Help Desk (Service Desk) Support Ticketing System, Guaranteed SLA Response Time
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Remote IT User Support (Level 1 to Level 3 Covered)
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On-Site IT Support (Level 1 to Level 3 Covered) # [Per Hr, Min 2 Hrs/Visit, No Call Out/Travel Charges]
FAQs
What are the benefits of using Managed IT Services?
Managed IT Services offers numerous benefits, including Server Hosting, Server Monitoring, enhanced security and reduce downtime.
What services are included in Managed IT Services?
Services can include remote desktop monitoring, patch management, MS 365 administration, firewall management, disaster recovery, and more. SysCare IT Solutions tailors these services to meet your specific needs.
What is a Service Level Agreement (SLA) in Managed Services?
An SLA is a contract that outlines the level of service you can expect from your managed services provider, including response times, service availability, and performance standards.
What is the role of a Service Desk in Managed Services?
The Service Desk acts as the front line of IT Support, handling everything from minor technical issues to complex problem resolution, often covered under a managed service contract.
How does the Help Desk Support system work?
SysCare IT Solutions uses a ticketing system to manage all support requests. When an issue is reported, a ticket is created and assigned to the appropriate support level (Level 1 to Level 3) for resolution.
How are issues escalated within the Service Desk?
If an issue cannot be resolved at Level 1, it is escalated to higher support level (Level 2 or Level 3) based on complexity and required expertise.
